“Incremental advantages in business can amount to huge savings. If our representatives can be equipped to read faster and more accurately, we’re compounding dollars in higher productivity.”
Tuned text allows employees to be more productive, efficient and effective. Additionally, offering personalization of customer-facing information can create a better experience for customers and may reduce support costs.
The explosion of the Internet with new devices and applications creates new opportunities for companies to interact and connect with their employees and customers. While previously delivered on paper, business information is now generally delivered electronically. Companies have been transforming their content for the digital world, making the right information available at the right time.
The next step is to enable individuals to tune their text, creating opportunities for improved accuracy and greater comprehension.
Strength in Personalization
Companies facilitating an employee’s personalization of content, including email, documents, and other systems-based information will have a positive impact on the work. Allowing employees to read in their best text format will empower them to be the most effective they can be.
Similarly, it is essential to optimize the customer experience in today’s highly competitive market. When appropriate, delivering content in a way that allows personalization improves the customer experience.
“Finding new and more powerful ways to develop talent is not only an attractive opportunity to create value, but is also becoming an imperative.”