The coronavirus pandemic has changed how millions around the globe work, are educated, and stay connected. While the toll on human life and economies continues to rise, it is clear that the world will not return to the way it was before COVID-19 arrived; new business models have emerged. As the economy restarts, we have the opportunity to chart an improved path forward.
Over the last 50 years, since the beginning of the Internet, many companies began distributing their workforce and supply chain, taking advantage of cost efficiencies. And, in the last 30 years since the addition of the world wide web, communication and customer service models have evolved rapidly.
With the global pandemic changing work for many, even more of the knowledge economy had to move functions online. The acceleration of information technology investments in the distributed working model may offer unique opportunities as the digital infrastructure expands, increasing the possibilities for further knowledge-worker efficiency and improved customer experiences.
As more digital infrastructure emerges to support new working models, can we build on that investment, adding the Readability Features to improve reading experiences? What can we do to create a better future based on this additional infrastructure?